GENERAL PURCHASE CONDITIONS
We invite you to review the general conditions of purchase that regulate the offer and purchase of Airmasters products Technology , SL, through the online store included in this website.
By using this website you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, you must leave the website.
These purchase conditions are applicable to all brand products Airmasters Technology , S.L. , that have been made through the website https://www.air-masters.eu/es/ ( hereinafter "website").
By placing an order, you warrant to us that you are over the age of 18 and have the legal capacity to enter into binding contracts.
We reserve the right to cancel fraudulent, false or speculative orders, as well as those orders that have been requested by a client with whom there may be some difference/controversy in previous orders, or when there are reasonable doubts that may make us think that the client you are violating any of the specified conditions of purchase or are participating in any criminal activity.
We may update these purchase conditions as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the "Purchase Conditions" and "Legal Notices" links.
1.1. User obligations
As a user, you are obliged to inform Airmasters Technology , SL, all the data necessary to access and use the services of this website. These must be true and current and you agree that we can use them to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.
The user must make appropriate use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
1.2. Security measures
We will put in place all reasonable mechanisms within our power to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure from access by unauthorized recipients and you will not hold us responsible for any breach of security unless due to our negligence.
Likewise , you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, theft or illegitimate access to your username and password, as well as their knowledge by third parties.
All products offered on this website are sold directly by Airmasters Technology , SL, with CIF B 98825417 and in Calle Murta 9, Bajo, 46980, Paterna, Valencia.
2.1. Purchase procedure
You can browse the website until you find the desired services. Once located, clicking on it will access all the detailed information offered by the website. From there you can add the product to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account.
In the event that it is a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once you are in your account you can continue your purchase and finally confirm the order.
2.2. Offer coverage
The geographical areas of delivery are, at all times, those that are active on our website
All orders are subject to availability. We are not responsible for the lack of existence or the unavailability of the products.
Check the selection of items available for sale through the website, since not all the items that we can offer on our website or other types of presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or telephone and the order will be cancelled.
In case of any doubt, it is recommended to contact customer service
2.4. Contract with Airmasters Technology , SL, and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as acknowledgment of receipt, but this does not imply that the order has been accepted, since they will be subject to our subsequent verification and acceptance.
We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being shipped. Only then will the contract between you and us be formalized, and only for the products listed in such shipping confirmation.
2.5. Confirmation and cancellation of orders
Prior to the completion of the order by you on the website, you can review all the details associated with it (amounts broken down into all the necessary headings - taxes, transport costs, selection of items, etc.), being able to correct what that you consider necessary.
After confirmation it will not be possible to modify or cancel the order through the website, you must contact. In this case, the order can only be modified or canceled if the item has not entered the dispatch phase from our warehouses.
2.6. Currency, taxes and price
In accordance with current legislation, all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.
2.7. Payment method and security
Any order placed must be paid for immediately upon confirmation of the order. Only orders for which payment has been completed and verified will be processed.
Payment must be made by, credit and debit card, bank transfer and account deposit.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in its last phase. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
The user may use the following forms of payment to pay for the products purchased through the Website:
Credit card , through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. These data will not be saved or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, whereby the client is authenticated by their issuing bank and the merchant is authenticated by their acquiring bank. The amount of the order will be charged to your card, so you must indicate the number, the expiration date as well as the security code CW2 (on the back of your card). In the event that your card is secured , you will be asked for the relevant security codes. The buyer can pay his order through the bank gateway _________________________________
The charge will be carried out in real time through this payment gateway. In the event that the charge cannot finally be carried out (for whatever reason), the order will be automatically cancelled.
Bank Transfer / Deposit account : Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, or sent together with the purchased product.
For any information about the order, the user will have the customer service telephone number of the provider, which is + 34 961811875 or via email to the email address email@example.com
Promotional codes may be offered from time to time that result in a discount on one or more products, an entire order, or shipping service.
- Only one promotional code can be used per order.
- A promotional code cannot be used after an order has been placed.
2.8. Deliveries: types, deadlines and problems
Delivery can be made to the address you choose (except in a post office box) Home delivery of orders will be made by a DHL) within normal business hours. If there is no one at that address when the logistics operator arrives, they will leave you a note and their customer service department will try to contact you to close the delivery. Shipping costs will depend on the products in question, delivery times are calculated on working days - from Monday to Friday - since the courier company does not deliver on Saturdays, Sundays or holidays.
The usual delivery time will be approximately 24 business hours after the approval of the order. This period may increase in sales periods, Christmas campaigns or in case of customs procedures or other circumstances derived from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers , etc. as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for possible delays that may arise for any of the reasons cited above.
If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If damage is observed, you must detail it on the delivery note and contact us within 24 hours. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, as long as you notify us of the incident as soon as possible.
Once the order is delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.
2.9. Withdrawal policy, changes and returns
RIGHT OF WITHDRAWAL
According to the right of withdrawal and returns of article 102 of RDL 1/2007, the consumer will have the right to withdraw from the contract in accordance with the following paragraphs:
Term for exercising the right of withdrawal:
· You can exercise the right of withdrawal without the need for justification within a period of 14 calendar days.
· The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, received the good.
How to exercise the right of withdrawal:
- To exercise the right of withdrawal regarding products purchased exclusively at https://www.air-masters.eu , you must contact our Customer Service Department by sending an email to firstname.lastname@example.org express unequivocally your decision to withdraw from the contract.
· The right of withdrawal will be understood to be exercised within the term when you have sent us the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.
· The return must be made within a period of 14 calendar days from the date of notification. You can download the withdrawal form by clicking here .
Consequences of withdrawal :
In the event that you exercise the right of withdrawal, we will refund all payments that we have received from you, including delivery costs, (in which case the additional costs arising from it will not be reimbursed) without any undue delay and, in In any case, no later than 14 calendar days from the date on which we receive the return.
We will proceed to make the refund using the same means of payment in which the purchase was paid without incurring any expenses as a result of the refund, except for the costs of returning the product. In all cases, the products to be returned must be in perfect condition and with all their accessories.
Returns of the following products will not be accepted according to article 103 of RDL 1/2007:
· Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (blades, conveyor tubes, guns, pumps, amplifiers, etc.).
· The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.
· Loose accessories that are complements to another main product
· Returns of products that cannot be put up for sale due to misuse are not accepted, unless it was sent in poor condition by us.
Returns of products that cannot be put up for sale due to misuse are not accepted, unless it was sent in poor condition by us or suffers from a manufacturing defect.
In case of receiving the order with damage caused during transport, it is important that you take some photographs of the packaging and the damage that support a possible claim before the transport agency, and you must write it down on the delivery note that you sign to the delivery person, you have 24 hours to claim said incidence. If upon receipt of that package no damage is observed due to the box being closed, you also have 24 hours to notify us of the claim.
What to do in case of defective product?
If you receive a damaged or defective item, please take photos and contact our Customer Service immediately to request a replacement. Once the replacement has been agreed, please ensure that the product is well packed and send it to the return address indicated above.
If you receive a wrong product, you have 7 calendar days to make a claim.
Who assumes the cost of transport for the return?
We will bear the return shipping costs, as long as the products have a defect, do not match the description of the item on the web or have been damaged during transport or handling by us. You can return any product with which you are not satisfied within 14 calendar days even if it does not have any defect or damage and if it has not been opened or unsealed, but in this case the shipping costs will be borne by the customer.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of the right of withdrawal is sent before the withdrawal period expires. You can use the following return form to copy in your email or print: click here
2.10 Product warranty
The warranty period is three years, although it does not include deficiencies caused by negligence, blows, incorrect use or improper handling, etc ..., or materials that are worn by use. In the event of a defect caused by misuse, the repair will be billable with a prior estimate.
In those incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or return will be chosen, in the legally established terms. Airmasters Technology , SL will make changes or refunds provided that:
Prior communication is given to our Customer Service within two months: This step is essential whatever the reason for the return. You can do so by sending us an email to contact email attaching a copy of the ticket or invoice and order number in the Subject of the email. We will tell you how you can act to return the item.
The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and contain all its original accessories and instructions in order to be returned.
Failure to comply with the two-month period will not entail the loss of the corresponding sanitation right, the client being responsible, however, for the damages or losses actually caused by the delay in communication.
Commercial guarantee: manufacturers may offer additional guarantees, the length and duration of which differ according to products and brands. Said guarantees will be exclusively the responsibility of the manufacturer that is obliged to them.
By virtue of the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms established therein (article 114), by virtue of which:
"The seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product."
The computation of the guarantee will begin on the same day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
2.11 Dispute Resolution
Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec. europa.eu/consumers/odr/ _
If any part of these conditions of services is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties agree to renegotiate those points of the service conditions that are invalid and incorporate them into the rest of the service conditions.
Airmasters Technology , SL, reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear to be presented or located on their servers. .
These changes must be accepted by the user each time a purchase is made through the web.
Customers who are not satisfied with the modifications of the general conditions must notify it and, from the date on which the new version enters into force, they must stop using the web services.
In the event that some of the terms of the general conditions of sale are declared illegal or not opposable by a judicial decision, the other provisions will remain in force.
This site is located and is operated by Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflicts of law being applicable.
In those cases in which the client does not have the status of consumer or user, or who is domiciled outside of Spain, they will submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them.
If the user decides to use or consult this site outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant laws.
This contract will enter into force and take full effect from the moment the client or user accepts it.
This contract, and, therefore, the general conditions that it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by the usual electronic or computerized means.